Frequently Asked Questions (general)
Here you will find the most frequently asked questions
I do not get power after connecting. What am I doing wrong?
- There can be a maximum of 5 minutes between activation and start delivery
- Is your plug properly connected? (both sides)
- Is there voltage on the power strip? (check the circuit breaker)
- Then check whether you have entered the correct YoreON connection number and check the number at your location (this number is visible in the app or website after login)
- Have you registered on the website? If not, you must first register.
- If you have already registered and want to activate via site or app, then the question is whether you are correctly logged in with your username and password; check if you are logged in correctly
- If you have lost your username and / or password, you can request this website
My power-transaction was automatically stopped. What happened?
Sometimes users forget to turn off their supply when they leave. This means the next user could potentially continue to use that YoreON point on their costs. To spare you such unpleasant surprises, we automatically end the power transaction when no usage has been registered for several hours.
Do you want to make sure the power does not turn off while you're moored? Use an energy saving lamp or other small-usage device!
I have caused a short circuit and the circuit breaker is down. What should I do?
Remove the plug from the socket and ensure that the short circuit is resolved. Then turn the circuit breaker back on and plug your plug back into the socket.
How can I check my consumption?
You can read the history of your usage in the YoreON app or on the website after login. Your usage is also shown on the invoice that you will be sent by email when paying by direct debit.
Which activation methods are there?
There are various methods to activate a YoreON point:
What can you do with the app?
With the app you can start and stop sessions, view your transaction history, and change your notification settings.
For which mobile operating system is the app available?
The app is available for Apple and Android devices.
There is currently no app for Windows phones and Blackberries. There is a good working (mobile) website for all devices. If you go to www.yoreon.com with your device, you can access a mobile website that works just as well as an app.
Are the login details for the app and the website the same?
Yes, the login details for the app and the website are the same.
I can not log in
If you are unable to log in, you must check whether your login details have been entered correctly.
If this is the case, click on "forgot password". You will receive a new password by email.
What kind of connections are there?
There are different types of connections with different plugs. At the pedestal and wall socket you can see which connections are available.
Where can I find the connector number?
The connector number or YoreON point can be found on the pedestal.
I forgot to stop the session
Stop the delivery and send a message to us via the contact form with an explanation when you have left.
How do I turn off text messages and email notifications?
On our website or app (after login) you can adjust your settings.
How many connectors can I use at the same time?
You can use one connector at a time as a private person. If you are a company, please contact us via the contact form.
Water does not turn on
In the winter months and up to the spring, the municipality may have turned off the main tap due to the fear of damage from frost. If this is not applicable, please contact the administrator. If necessary, also contact us by sending a message in the app, and we will contact the administrator. If you turn on the water and do not take anything, you will not be charged. You will only receive an invoice when you actually use drinking water.
Where can I find the pin codes for the sanitary facilities?
The PIN codes for the sanitary facilities will be sent to you via a notification in the app or in your account on the website. Activation messages may be merged with the plumbing PIN message, so make sure to read all of your messages carefully. If you really can't find them, you can send us a message via the app.
Frequently Asked Questions (payments)
Here you will find the most frequently asked questions about payments
How do I change my bank account number or phone number?
To change your bank account number or phone number you have to call 085 - 2012781 or log in on the website.
When will I receive my invoice?
You will receive your invoice at the beginning of each month if you have used our services in the previous month.
I received a reminder to pay
If you have not yet paid according to our invoicing system, you will receive a reminder. We ask you to pay the outstanding bill immediately otherwise your subscription will be suspended. If you have already paid, please contact us via the contact form below.
How can I change my address
You can change your address by logging into our website.
How can I pay the bill if my direct debit is off?
You can pay the bill by transferring money to our account number NL28 RABO 0139 8504 65, TNV Ease2pay Services B.V, with the invoice number as a description. You can also pay via the website.
I have paid my invoice, but I still get a reminder that I have an outstanding invoice. What should I do?
It will take a few days for your payment to be processed. If the money has been debited from your account, it can take up to 5 days before the payment is processed. In those 5 days, you might receive a payment reminder. It is best to wait 5 days and then contact us by sending a message in the app.
Too much money has been debited
It is possible that you stopped your consumption too late. In that case, you must send a message in the app so that we can adjust this manually.
I paid double. What should I do?
If you have paid twice, it is best to send a message in the app. Our accounting department will then help you further and refund the amount if there is really double payment.
I paid with the administrator and in the app. What should I do?
This also counts as a double payment. Then send us a message in the app, and we will solve it for you.