How does YoreON work?
Step 1: One off Registration
Register on this website (first time only) as a YoreON user. After registration, you can use any YoreON point (see Locations). A YoreON point can be for stay, electricity connection or water tap. All YoreON points have a unique five-digit number.
Step 2: Start the session
Select the location where you want to activate a session.
Select the right service: stay, electricity and/or water.
Activate the five-digit number of the YoreON point that you want to activate using:
The YoreON app (for smartphone or tablet) or
This website: log in with your email address and password (at the top of this page)
To use electricity or water, it is necessary to first activate a stay session.
Your stay and the electricity remain activated until the moment you switch off the residence or power. The rules for stay may vary by location. You will be notified when the new period starts. Be aware of this! When a new period starts, you will be charged the fee for staying an entire night. At some locations, only the overnight stay is paid for, which means that the hours during the day are free. You can find more information on the signs at the location.
The tap for drinking water has a maximum duration or a maximum number of liters (shown at the water tap).
Connect your power cable to the YoreON point you want to activate. After activation the blue LED ring lights up (if available).
Step 3: Switch off accommodation, water supply and power supply
You can be informed of your costs for your stay, electricity, and water sessions via emails or notifications (you can change this via your settings on the website and app).
You can keep track of the costs via a daily email.
If you use the YoreON or "My environment" on yoreon.com, you always have an overview of your current consumption, the costs, and the status of your connection and stay (on/off).
Please note: Removing the power cable from the power strip does not end your session, you must turn off the session via the app or the website! You must also terminate your water supply yourself.
You pay afterwards using one of our payment methods, which you have chosen during registration.
- By far the easiest payment method is to set up a direct debit. After the end of the month, the amount is automatically debited from your bank account. You will receive an email with your invoice which has already been paid.
- If you did not opt for direct debit, you will receive an email with your invoice and a payment link after the end of each month. Via iDeal, Sofort, Mr. Cash or credit card (MasterCard or VISA) you can then pay the outstanding amount.
You can always view your invoice via our website (log in at the top of this site). Here you can also change your payment method.
What to do in case of a technical problem?
It may happen that after activating the session, the device does not activate. This can have several causes. You can possibly solve some of these yourself. If you notice a defect or fault, please contact us.
Check status of connector
If you use the website or the smartphone app you can check status of a connector; if the status is 'not available, the relevant point is under maintenance and therefore not available. It is best to find another YoreON point nearby.
Reset the circuit breaker
All connections of YoreON are equipped with a circuit breaker. This switch is usually located behind a transparent access panel in the pedestal or cabinet. The circuit breaker light should be red; this means that the voltage can be switched on. If the color of the switch is green or gray, the circuit breaker is switched off and no power will be available. You can reset the circuit breaker yourself by opening the access panel (often loosening 2 screws) and switch back to red.
Make sure that you first solve the earth leak problem on the user side!
No need to rush
It can sometimes take a little time before a connection point activates or deactivates. Usually, this only takes a few seconds, but in case of heavy network load (e.g. during a festival), this can take a few minutes. In case you stopped the transaction using the app, site or phone, but the connection point doesn't appear to turn off, you don't have to contact us. The system has registered your 'off'-request and will stop the transaction in the administration; the next customer will not consume power or water on your bill!